Vital Peptique – Returns & Refunds Policy

Effective Date: January 1, 2026

Due to the nature of laboratory research materials, all sales at Vital Peptique are final once an order leaves our facility.

No Returns

We do not accept returns of any products under any circumstances.
Once a package has shipped, it cannot be returned, exchanged, or restocked.

This policy exists to protect product integrity, sterility, and regulatory compliance for all researchers.

No Refunds After Shipment

Once an order has shipped, no refunds are issued for products that have left our facility, except in the limited cases described below.

Damaged or Defective Products

If your order arrives with shipping damage or a manufacturing defect (for example, a broken vial, cracked seal, or a cap that will not open properly), you may request a replacement or refund.

To submit a claim, email info@vitalpeptique.com and include:

  • Your order number
  • Clear photos of the damaged or defective product
  • Photos of the shipping box and internal packaging

All damage or defect claims must be submitted within a reasonable timeframe after delivery.
Vital Peptique will review the claim and determine whether a replacement or refund is appropriate.

No Coverage for Improper Handling

Vital Peptique is not responsible for damage caused by:

  • Improper storage
  • Improper handling
  • Temperature exposure after delivery
  • User error

Once a shipment is delivered, responsibility for proper storage and handling transfers to the purchaser.

No Refunds for Requests for Instructions or Usage Guidance

Vital Peptique products are sold strictly for laboratory research use only.
As outlined in our Terms & Conditions, all purchasers confirm at checkout that they are qualified researchers with the training and knowledge required to work with these materials.

Vital Peptique does not provide:

  • Dosing information
  • Reconstitution instructions
  • Administration methods
  • Usage protocols

Requests for guidance or instructions do not constitute product defect, shipment error, or grounds for a refund.
If a purchaser completes an order and later determines they require additional information in order to proceed, this does not qualify the order for cancellation, return, or refund.